Necessary Info
Terms & Conditions
General
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use, which together with our privacy policy govern Colonial Knives' relationship with you in relation to this website.
The term "Colonial Knives" or "us" or "we" refers to the owner of the website Prescott House Company Limited whose registered office is Suite 4-6 Canfield Place, London NW6 3BT, United Kingdom. The term "you" refers to the user or viewer of our website.The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information; we have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Confidentiality Assured
We respect your right to confidentiality. Information you supply to us is stored securely and never passed on to a third party. We do not sell your details on, we do not send you junk mail: if you wish to be removed from our mailing list, please let us know at any time and we will be happy to oblige.
Warranty & Returns
First quality Grohmann knives are covered against any manufacturer defects in materials or workmanship, ie rivet comes out, steel hardness, etc. for life. The Lifetime Limited Warranty covers regular use of the knife and normal cutting and slicing of hides/meats/food for that particular style of knife. If found to be covered under warranty, Grohmann will at their discretion, recondition, adjust or replace it with the same item or closest item available at the time. Transportation of knives replaced or repaired under warranty to and from the factory is the responsibility of the owner however Colonial Knives will assist in every way possible by arranging return transport on the next shipment from Nova Scotia to the UK and by assisting with shipment to Nova Scotia if possible (or you can pick up directly at the factory if you are in the area!); shipping charges may apply. If found to be not covered under warranty, other options may be available, such as to repair or replace the item at a discount.
Neglect, abuse, normal wear & tear, corrosion, tip breakage, accidental damage, spoilage, disassembly, sharpening, or loss (or partial loss) are excluded. Liability arising from a manufacturer's lifetime warranty rests solely with the manufacturer, and we will not be held liable for any costs.
There is no warranty on final sale 50% off seconds, scratch-n-dents, discontinued, or do-it-yourself knife kits. Warranty is voided if any signs of abuse: bends/twisted blades, rusted out blades/liners, burns or hammer marks, ground down or dismantled knives; modification outside of the factory including blade overheating & breakage, self-made kits, or knives that are completely worn out. Knives damaged due to dishwashers, left to rust, used as a screwdriver resulting in broken tips and blades, etc are not covered, but they may be able to be repaired for a minimal fee. If you need a copy of the warranty emailed or mailed to you, please email us at: [email protected] or contact us at the address below.
The Lifetime Limited Warranty is on all first quality items; damaged final sale items, seconds, imperfects, make-it-yourself knife kits, discontinued items are not sold with a warranty.
If you have decided that your purchase is unsuitable for any reason then please return the product to us at the following address, within 14 days, unused, undamaged and in its original packaging, for a full refund of the cost of the knife:
Prescott House Company Ltd, 12 Pierrellen Gardens, Shanklin, Isle of Wight, PO37 7JG
If you decide to opt for a different product we will refund the value of your return postage if returned by Royal Mail First Class Recorded.
The Sale of Knives
It is an offence for any person under the age of 18 years to purchase any kind of knife. We shall only supply knives to customers over the age of 18 years.
The sale of knives is regulated by the Laws of England, and subject exclusively to our Terms & Conditions of Sale. We reserve the right to refuse a sale if we have reasonable cause to believe that the prospective customer is below the age of 18 years, or if we believe that the supply of goods to the prospective customer may infringe the Laws of England or present an unacceptable potential risk to the safety of others. Our aim at Colonial Knives is to promote the safe use and collecting of high quality handcrafted cutlery. For this reason, we always take steps to ensure that our knives and tools are promoted in a responsible manner. If you have a complaint about the way in which we market any of our products please give us the chance to explain or correct our marketing plan. Complaints are always taken seriously, so please email us at [email protected].
Prices & Specification
We have taken every effort to ensure that the graphical representations of the products offered for sale, and their dimensions & description, are an accurate reflection of the goods themselves. Errors & omissions are exempt. Our prices are shown excluding VAT. Special offer prices are only valid whilst current stocks last.
Knife Safety
Your knife is a tool, please treat it with care and use it with respect. A knife is an inanimate object, it won't hurt you, but a blunt or carelessly handled knife can cause injury. Keep a keen edge on your blade and exercise caution when sharpening. Use your knife with due care and attention, as you would with any other tool, and never use a knife for a purpose for which it is not intended nor specifically designed. Never threaten anybody with a knife (even as a joke), as this is a serious Criminal Offence and never leave your knife where it may be accessible to a child. Keep it stored securely, preferably in a sheath or case.
Basic laws on knives: (https://www.gov.uk/buying-carrying-knives)
It is illegal to:
- use any knife in a threatening way (even a legal knife)
- have blades that can be locked and refolded only by pressing a button
Knives & Children
The knives we sell are not toys, and are generally not suitable for use by children. It is our policy to promote our knives only to customers over the age of 18.
We believe however that use of knives by people under the age of 18 under appropriate supervision will promote the understanding and knowledge of knives as useful and enjoyable tools.
Website Terms & Conditions of Use
You may use, view, print, store or otherwise download to your computer any part of this website, solely for your personal use only. You may not use any part of this website for commercial purposes or redistribution. This website and its contents remain the Copyright property of Colonial Knives, all rights reserved. We have taken every precaution in preparing this website to ensure that it is free from defects and viruses. However, use of this website is at your own risk and in using this website you agree to indemnify us against any costs or damages howsoever caused.
Complaints & Comments
We can't make it right if you don't give us a chance to do so, if you have any cause for complaint, or constructive comments, please email us at [email protected] for an immediate response. We take complaints very seriously.